Computer woes

I just can't figure it out! My computer has absolutely gone crazy. Yes....I've checked for viruses and there were quite a few, but my Charter Security Suite cleaned it right up. All I know is, when I left for Alabama, everything was working fine. I came home to a computer that won't let me download my pictures or video. It won't even recognize my camera. I've removed programs and re-installed them exactly the way my trouble shooter tells me to, and it still won't work. The next error pop up I get will probably look like this.

And this is the way I feel about having to call someone for their "help".

Maybe this is the one I should adhere to!